Frequently Asked Questions

Below you will find the most frequently asked questions at our various accommodations. Have a look at these at ease. Is your question not listed? Then contact us!

 

Since January 1, 2019, the earlier early booking / regular guest discount has been converted into a discount when booking online. If you make your booking yourself online via the "reserve" button instead of by telephone or e-mail, you will immediately be rewarded with a € 5.00 discount per night.

Unfortunately, there is no possibility to calculate this discount if you do not book online yourself. This discount is an amount of saved labor that we would like to share with you. The work must then of course be saved, which is not the case with telephone or manual bookings.

There is ample parking space around the accommodation. We offer you one parking space per room. Do you want to come with more cars? Then discuss the options with us in advance.

With each booking we ask the guest to pay 50% of the rental amount (for short stays at least 1 night) within 30 days before arrival. If you book within this period, we ask you to make the deposit within 48 hours.

Payments within the SEPA (practically the entire Eurozone) usually arrive within 24 hours.

You have the option to guarantee your booking with a credit card. Unfortunately, due to strict regulations of Mastercard and Visa, we cannot debit your deposit from the credit card. This card is therefore only valid as a replacement guarantee up to 10 days before arrival. You must still pay the 50% deposit via bank no later than 10 days before arrival.

Payment in our accommodations is made in cash or by Maestro / V-Pay card. Unfortunately it is not possible to pay with a credit card. Some external travel agencies require you to be guaranteed with a credit card, but that does not mean that you also pay with this. We as the lessor determine our payment options ourselves and assume that you will be informed about this before booking.

The opening times of the receptions vary from 8 am to 9 pm during the season to 8 am to 7 pm during the quiet winter months. 

Are you coming later? No problem. Call us on the day of arrival around 6 p.m., you will receive a code for the key safe which is present at each accommodation, so that you can get your key yourself. If something unexpectedly goes wrong, you can always reach the emergency service via the intercom.

Dogs are allowed in specific rooms and homes at Hotel In den Brouwery, Hotel Bosch en Zee and Les Maisons Holiday Apartments. We allow a maximum of 1 dog per accommodation.

For this it applies at all times that you must submit a stay with dog in advance via e-mail or telephone, after which you can only definitively record your stay with dog.

Please note that dogs are not allowed in your accommodation in rooms with carpets and on furniture pieces. In holiday homes these are of course also not allowed in the bedrooms. If during cleaning we find that these rules are being violated, you may be charged extra cleaning costs. We appreciate it if you follow these rules and keep the rented accommodation tidy for yourself and other guests.

Unfortunately, it is very difficult to reserve specific room numbers, because we want to keep our rates low, we therefore do not reserve room numbers or floors. You can always give us your preference, we will do our very best for you. We need at least 3 room numbers to give it a reasonable chance of success. However, there is never a guarantee.

If your trip goes better than planned, it is of course nice if you can check in earlier!

In our hotels we like to see if your room is ready for use earlier. Please note that our staff are still busy cleaning up breakfast until 1 p.m. / 2 p.m. and therefore are not always at the counter immediately. Early check-in is a service, not a matter of course, please bear this in mind when dealing with staff.

Unfortunately, this is not possible with holiday homes, as there is no staff on site. We use a cleaning company which cleans many homes between 10 a.m. and 3 p.m. Unfortunately, in the agreements with this company, we are not allowed to call the cleaning ladies whether a certain house has already been cleaned. Check-in is therefore only possible after 3 p.m.

At the hotels there is usually sufficient parking space, but if you arrive at a holiday home earlier than the free parking spaces are often still needed for the cleaning company and / or maintenance staff. We therefore ask you not to park your car before 3 pm at the holiday home. There are various public parking options in Domburg.

Both Hotel In den Brouwery and Hotel Bosch en Zee have a lift. Please note that in both hotels the third floor is unfortunately not accessible by elevator (Hotel In den Brouwery type F, Hotel Bosch and Zee three Studios of both types). In Hotel In den Brouwery you may also have to take a few steps to reach your room due to height differences in the building. Please inquire about the best option if you visit us with a walker or wheelchair.

B&B Villa Elisabeth and the Les Maisons holiday homes do not have a lift.

With hotel and B&B reservations you pay a percentage of the booking as your stay approaches. Please note that the Les Maisons holiday homes cannot be canceled.

For the cancellation conditions, please refer to the cancellation conditions under "your stay".

Prevent a lot of annoyance for us, but especially for yourself, by taking out cancellation- and travelinsurance. We are forced to strictly apply the cancellation conditions.

The sending of medical statements or proof of hospitalization is not necessary. You have to cover your risks through insurance, as you will understand, as a hotel we cannot take over your risk and / or damage.

We are of course happy that you found us via an external website. However, these companies apply their own rates and conditions for bookings in our accommodations. You choose your own rate and associated conditions.

Cancellation will therefore be made at all times through the company where you have booked and under the conditions under which you have booked there. Unfortunately it is not possible to approach us to make exceptions to this.

We always advise you to book directly for the best rates and conditions.

We regret when you have to go home earlier during your vacation due to illness or other circumstances.

We would like to point out that, precisely in order to prevent these situations, we strongly advise you to take out travel insurance in our conditions. These can already be taken out for a few euros per week and cover a possible earlier departure.

This prevents a lot of annoyance for us, but especially for yourself.

We hope that you understand, all the more so because we indicate through our terms and conditions that you are responsible for insurance, that we as a hotel cannot bear your deductible and / or damage associated with an earlier departure. Unfortunately, there is therefore no possibility of a refund of the rent.

You can store your bicycles with each accommodation. Sometimes in an enclosed space, sometimes in the garage, sometimes in a covered garage. Bicycle parking is usually not lockable, but it is safe.

You can reserve bicycles directly with your booking. Pick-up points are Hotel In den Brouwery and Hotel Bosch en Zee.

At both hotel receptions you can also go for bolder carts or bicycle rental during your stay.

You can also reserve a beach cabin with your booking. Issue points for the keys are Hotel In den Brouwery and Hotel Bosch en Zee.

At both hotel receptions you can also go beach cabin rental during your stay.

During the high season it is only possible to rent a beach cabin if you have also booked accommodation with us.

We want to give everyone a happy holiday. If you have a pet allergy it is very important that you inform us. Pets can come anywhere in our accommodations (except Villa Elisabeth).

When your allergy is known to us, we will try to arrange you in such a way that you have a room where there have been no pets for as long as possible and we will clean the room extra well.

Because we unfortunately experience a lot of abuse of our goodwill, it is possible that we will ask you for proof of your allergy. We ask for your understanding.

Of course! Our breakfast buffet in the hotels consists of a large selection of products. In addition, we are happy to take you into account, if you inform us in advance, we can provide special bread or other items on order, as this is not part of the standard range.

Because we unfortunately experience a lot of abuse of our goodwill, it is possible that we will ask you for proof of your allergy. We ask for your understanding.

Yes! Keep in mind that Domburg has real natural dunes and therefore you cannot look down to the beach, but on the top two floors you can see the North Sea! These rooms on the dune side can be rented on request at an additional € 10.00 per night. Feel free to inform in advance via e-mail or telephone, unfortunately you cannot see the availability of these specific rooms online.

A studio is simply one room with sleeping accommodation and a kitchnette to prepare simple things. For additional bedrooms or a full kitchen, you can book holiday homes or apartments through Les Maisons.

Breakfast and hotel service is included in our hotels at the studios, unless a special package with different service is booked.

Breakfast and hotel service is included in our hotels at rooms and the studios, unless a special package with different service is booked.

In our hotels you have access to 27 additional German channels via satellite. In total, in addition to the Dutch, Flemish and some other international channels, you have 30 German-language channels at your disposal.

In B&B Villa Elisabeth and the holiday houses of Les Maisons, however, you only have access to three German-language channels, which are regularly offered via the local cable provider.

In Hotel Bosch en Zee all rooms have safety rails in the bathrooms. In Hotel In den Brouwery some type E studios, from the 2020 season all type E studios have brackets.

Since January 1, 2019, the earlier early booking / regular guest discount has been converted into a discount when booking online. If you make your booking yourself online via the "reserve" button instead of by telephone or e-mail, you will immediately be rewarded with a € 5.00 discount per night.

Unfortunately, there is no possibility to calculate this discount if you do not book online yourself. This discount is an amount of saved labor that we would like to share with you. The work must then of course be saved, which is not the case with telephone or manual bookings.

There is ample parking space around the accommodation. We offer you one parking space per room. Do you want to come with more cars? Then discuss the options with us in advance.

With each booking we ask the guest to pay 50% of the rental amount (for short stays at least 1 night) within 30 days before arrival. If you book within this period, we ask you to make the deposit within 48 hours.

Payments within the SEPA (practically the entire Eurozone) usually arrive within 24 hours.

You have the option to guarantee your booking with a credit card. Unfortunately, due to strict regulations of Mastercard and Visa, we cannot debit your deposit from the credit card. This card is therefore only valid as a replacement guarantee up to 10 days before arrival. You must still pay the 50% deposit via bank no later than 10 days before arrival.

Payment in our accommodations is made in cash or by Maestro / V-Pay card. Unfortunately it is not possible to pay with a credit card. Some external travel agencies require you to be guaranteed with a credit card, but that does not mean that you also pay with this. We as the lessor determine our payment options ourselves and assume that you will be informed about this before booking.

Unfortunately we cannot allow a dog or other pet in B&B Villa Elisabeth. With your dog you are very welcome in our other accommodations.

The opening times of the receptions vary from 8 am to 9 pm during the season to 8 am to 7 pm during the quiet winter months. 

Are you coming later? No problem. Call us on the day of arrival around 6 p.m., you will receive a code for the key safe which is present at each accommodation, so that you can get your key yourself. If something unexpectedly goes wrong, you can always reach the emergency service via the intercom.

Unfortunately, it is very difficult to reserve specific room numbers, because we want to keep our rates low, we therefore do not reserve room numbers or floors. You can always give us your preference, we will do our very best for you. We need at least 3 room numbers to give it a reasonable chance of success. However, there is never a guarantee.

If your trip goes better than planned, it is of course nice if you can check in earlier!

In our hotels we like to see if your room is ready for use earlier. Please note that our staff are still busy cleaning up breakfast until 1 p.m. / 2 p.m. and therefore are not always at the counter immediately. Early check-in is a service, not a matter of course, please bear this in mind when dealing with staff.

Unfortunately, this is not possible with holiday homes, as there is no staff on site. We use a cleaning company which cleans many homes between 10 a.m. and 3 p.m. Unfortunately, in the agreements with this company, we are not allowed to call the cleaning ladies whether a certain house has already been cleaned. Check-in is therefore only possible after 3 p.m.

At the hotels there is usually sufficient parking space, but if you arrive at a holiday home earlier than the free parking spaces are often still needed for the cleaning company and / or maintenance staff. We therefore ask you not to park your car before 3 pm at the holiday home. There are various public parking options in Domburg.

Both Hotel In den Brouwery and Hotel Bosch en Zee have a lift. Please note that in both hotels the third floor is unfortunately not accessible by elevator (Hotel In den Brouwery type F, Hotel Bosch and Zee three Studios of both types). In Hotel In den Brouwery you may also have to take a few steps to reach your room due to height differences in the building. Please inquire about the best option if you visit us with a walker or wheelchair.

B&B Villa Elisabeth and the Les Maisons holiday homes do not have a lift.

Central key address and service point for during your stay in Villa Elisabeth is Hotel In den Brouwery, Brouwerijweg 6, Domburg. Accessible via tel. 0031 118 581285.

With hotel and B&B reservations you pay a percentage of the booking as your stay approaches. Please note that the Les Maisons holiday homes cannot be canceled.

For the cancellation conditions, please refer to the cancellation conditions under "your stay".

Prevent a lot of annoyance for us, but especially for yourself, by taking out cancellation- and travelinsurance. We are forced to strictly apply the cancellation conditions.

The sending of medical statements or proof of hospitalization is not necessary. You have to cover your risks through insurance, as you will understand, as a hotel we cannot take over your risk and / or damage.

We are of course happy that you found us via an external website. However, these companies apply their own rates and conditions for bookings in our accommodations. You choose your own rate and associated conditions.

Cancellation will therefore be made at all times through the company where you have booked and under the conditions under which you have booked there. Unfortunately it is not possible to approach us to make exceptions to this.

We always advise you to book directly for the best rates and conditions.

We regret when you have to go home earlier during your vacation due to illness or other circumstances.

We would like to point out that, precisely in order to prevent these situations, we strongly advise you to take out travel insurance in our conditions. These can already be taken out for a few euros per week and cover a possible earlier departure.

This prevents a lot of annoyance for us, but especially for yourself.

We hope that you understand, all the more so because we indicate through our terms and conditions that you are responsible for insurance, that we as a hotel cannot bear your deductible and / or damage associated with an earlier departure. Unfortunately, there is therefore no possibility of a refund of the rent.

You can store your bicycles with each accommodation. Sometimes in an enclosed space, sometimes in the garage, sometimes in a covered garage. Bicycle parking is usually not lockable, but it is safe.

You can reserve bicycles directly with your booking. Pick-up points are Hotel In den Brouwery and Hotel Bosch en Zee.

At both hotel receptions you can also go for bolder carts or bicycle rental during your stay.

You can also reserve a beach cabin with your booking. Issue points for the keys are Hotel In den Brouwery and Hotel Bosch en Zee.

At both hotel receptions you can also go beach cabin rental during your stay.

During the high season it is only possible to rent a beach cabin if you have also booked accommodation with us.

We want to give everyone a happy holiday. If you have a pet allergy it is very important that you inform us. Pets can come anywhere in our accommodations (except Villa Elisabeth).

When your allergy is known to us, we will try to arrange you in such a way that you have a room where there have been no pets for as long as possible and we will clean the room extra well.

Because we unfortunately experience a lot of abuse of our goodwill, it is possible that we will ask you for proof of your allergy. We ask for your understanding.

Of course! Our breakfast buffet in the hotels consists of a large selection of products. In addition, we are happy to take you into account, if you inform us in advance, we can provide special bread or other items on order, as this is not part of the standard range.

Because we unfortunately experience a lot of abuse of our goodwill, it is possible that we will ask you for proof of your allergy. We ask for your understanding.

A studio is simply one room with sleeping accommodation and a kitchnette to prepare simple things. For additional bedrooms or a full kitchen, you can book holiday homes or apartments through Les Maisons.

Breakfast and hotel service is included in our hotels at the studios, unless a special package with different service is booked.

Breakfast and hotel service is included in our hotels at rooms and the studios, unless a special package with different service is booked.

In our hotels you have access to 27 additional German channels via satellite. In total, in addition to the Dutch, Flemish and some other international channels, you have 30 German-language channels at your disposal.

In B&B Villa Elisabeth and the holiday houses of Les Maisons, however, you only have access to three German-language channels, which are regularly offered via the local cable provider.

Since January 1, 2019, the earlier early booking / regular guest discount has been converted into a discount when booking online. If you make your booking yourself online via the "reserve" button instead of by telephone or e-mail, you will immediately be rewarded with a € 5.00 discount per night.

Unfortunately, there is no possibility to calculate this discount if you do not book online yourself. This discount is an amount of saved labor that we would like to share with you. The work must then of course be saved, which is not the case with telephone or manual bookings.

With each booking we ask the guest to pay 50% of the rental amount (for short stays at least 1 night) within 30 days before arrival. If you book within this period, we ask you to make the deposit within 48 hours.

Payments within the SEPA (practically the entire Eurozone) usually arrive within 24 hours.

You have the option to guarantee your booking with a credit card. Unfortunately, due to strict regulations of Mastercard and Visa, we cannot debit your deposit from the credit card. This card is therefore only valid as a replacement guarantee up to 10 days before arrival. You must still pay the 50% deposit via bank no later than 10 days before arrival.

Payment in our accommodations is made in cash or by Maestro / V-Pay card. Unfortunately it is not possible to pay with a credit card. Some external travel agencies require you to be guaranteed with a credit card, but that does not mean that you also pay with this. We as the lessor determine our payment options ourselves and assume that you will be informed about this before booking.

The opening times of the receptions vary from 8 am to 9 pm during the season to 8 am to 7 pm during the quiet winter months. 

Are you coming later? No problem. Call us on the day of arrival around 6 p.m., you will receive a code for the key safe which is present at each accommodation, so that you can get your key yourself. If something unexpectedly goes wrong, you can always reach the emergency service via the intercom.

Dogs are allowed in specific rooms and homes at Hotel In den Brouwery, Hotel Bosch en Zee and Les Maisons Holiday Apartments. We allow a maximum of 1 dog per accommodation.

For this it applies at all times that you must submit a stay with dog in advance via e-mail or telephone, after which you can only definitively record your stay with dog.

Please note that dogs are not allowed in your accommodation in rooms with carpets and on furniture pieces. In holiday homes these are of course also not allowed in the bedrooms. If during cleaning we find that these rules are being violated, you may be charged extra cleaning costs. We appreciate it if you follow these rules and keep the rented accommodation tidy for yourself and other guests.

The final cleaning of your holiday home is included in your online price. We also provide towels, kitchen towels and bed linen for the number of people specified.

Holiday homes are rented out on a self-service basis, so in between you can wash your own towels and bed linen in the existing washing machine. As an extra service, it is possible to change your towels and bed linen in one of our hotels for free for stays longer than a week.

Unfortunately, it is very difficult to reserve specific room numbers, because we want to keep our rates low, we therefore do not reserve room numbers or floors. You can always give us your preference, we will do our very best for you. We need at least 3 room numbers to give it a reasonable chance of success. However, there is never a guarantee.

If your trip goes better than planned, it is of course nice if you can check in earlier!

In our hotels we like to see if your room is ready for use earlier. Please note that our staff are still busy cleaning up breakfast until 1 p.m. / 2 p.m. and therefore are not always at the counter immediately. Early check-in is a service, not a matter of course, please bear this in mind when dealing with staff.

Unfortunately, this is not possible with holiday homes, as there is no staff on site. We use a cleaning company which cleans many homes between 10 a.m. and 3 p.m. Unfortunately, in the agreements with this company, we are not allowed to call the cleaning ladies whether a certain house has already been cleaned. Check-in is therefore only possible after 3 p.m.

At the hotels there is usually sufficient parking space, but if you arrive at a holiday home earlier than the free parking spaces are often still needed for the cleaning company and / or maintenance staff. We therefore ask you not to park your car before 3 pm at the holiday home. There are various public parking options in Domburg.

Central key address and service point for during your stay in a holiday home is Hotel In den Brouwery, Brouwerijweg 6, Domburg. Accessible via tel. 0031 118 581285.

Both Hotel In den Brouwery and Hotel Bosch en Zee have a lift. Please note that in both hotels the third floor is unfortunately not accessible by elevator (Hotel In den Brouwery type F, Hotel Bosch and Zee three Studios of both types). In Hotel In den Brouwery you may also have to take a few steps to reach your room due to height differences in the building. Please inquire about the best option if you visit us with a walker or wheelchair.

B&B Villa Elisabeth and the Les Maisons holiday homes do not have a lift.

With hotel and B&B reservations you pay a percentage of the booking as your stay approaches. Please note that the Les Maisons holiday homes cannot be canceled.

For the cancellation conditions, please refer to the cancellation conditions under "your stay".

Prevent a lot of annoyance for us, but especially for yourself, by taking out cancellation- and travelinsurance. We are forced to strictly apply the cancellation conditions.

The sending of medical statements or proof of hospitalization is not necessary. You have to cover your risks through insurance, as you will understand, as a hotel we cannot take over your risk and / or damage.

We are of course happy that you found us via an external website. However, these companies apply their own rates and conditions for bookings in our accommodations. You choose your own rate and associated conditions.

Cancellation will therefore be made at all times through the company where you have booked and under the conditions under which you have booked there. Unfortunately it is not possible to approach us to make exceptions to this.

We always advise you to book directly for the best rates and conditions.

We regret when you have to go home earlier during your vacation due to illness or other circumstances.

We would like to point out that, precisely in order to prevent these situations, we strongly advise you to take out travel insurance in our conditions. These can already be taken out for a few euros per week and cover a possible earlier departure.

This prevents a lot of annoyance for us, but especially for yourself.

We hope that you understand, all the more so because we indicate through our terms and conditions that you are responsible for insurance, that we as a hotel cannot bear your deductible and / or damage associated with an earlier departure. Unfortunately, there is therefore no possibility of a refund of the rent.

We offer one parking space for all holiday homes. This is at the home, or at a nearby location. For more information you can look at the dwelling-specific information.

Do you want to come with more cars? Then discuss the options with us in advance.

You can store your bicycles with each accommodation. Sometimes in an enclosed space, sometimes in the garage, sometimes in a covered garage. Bicycle parking is usually not lockable, but it is safe.

You can reserve bicycles directly with your booking. Pick-up points are Hotel In den Brouwery and Hotel Bosch en Zee.

At both hotel receptions you can also go for bolder carts or bicycle rental during your stay.

You can also reserve a beach cabin with your booking. Issue points for the keys are Hotel In den Brouwery and Hotel Bosch en Zee.

At both hotel receptions you can also go beach cabin rental during your stay.

During the high season it is only possible to rent a beach cabin if you have also booked accommodation with us.

We want to give everyone a happy holiday. If you have a pet allergy it is very important that you inform us. Pets can come anywhere in our accommodations (except Villa Elisabeth).

When your allergy is known to us, we will try to arrange you in such a way that you have a room where there have been no pets for as long as possible and we will clean the room extra well.

Because we unfortunately experience a lot of abuse of our goodwill, it is possible that we will ask you for proof of your allergy. We ask for your understanding.

In our hotels you have access to 27 additional German channels via satellite. In total, in addition to the Dutch, Flemish and some other international channels, you have 30 German-language channels at your disposal.

In B&B Villa Elisabeth and the holiday houses of Les Maisons, however, you only have access to three German-language channels, which are regularly offered via the local cable provider.

In all holiday homes you will find a baby chair and a small baby bed as standard. Please note that a folding bed of 77 centimeters only concerns babies. Unfortunately we cannot offer large children's beds, they sleep in normal beds or in their own bed.

Contact


  • 0118 - 58 12 85
    0118 - 58 14 52
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